Frequently Asked Questions
These are the frequently asked questions about Easytransfer24.
If you can’t find the answer you’re looking for, contact our support team.
What is a private transfer?
A private transfer is a pre-booked transportation service with a vehicle reserved exclusively for you and your travel party. Unlike shared shuttles or regular taxis, your pickup location, destination, and price are confirmed in advance, giving you a smoother and more predictable travel experience.
What’s the difference between a private transfer and a taxi?
A taxi is usually booked on the spot or hailed when you need it, while a private transfer is arranged in advance. With a private transfer, you benefit from a dedicated vehicle, a fixed price, a scheduled pickup time, and a professional driver waiting at the agreed meeting point. It’s often the preferred choice for airport, cruise port, and train station transfers.
How much does an airport transfer cost?
The cost depends on factors such as the travel distance, vehicle type, number of passengers, and any additional services requested. Most private transfer companies offer a fixed price that’s confirmed before you travel, so traffic delays won’t affect the final fare. With EasyTransfer24, the price you see when booking is the price you pay. No hidden fees. No surge pricing.
What happens if my flight, train, or ferry is delayed?
Your driver monitors your flight or other transport in real time and adjusts the pickup time accordingly. Airport pickups include 60 minutes of complimentary waiting time after your scheduled arrival, while hotel pickups include 20 minutes. To ensure accurate tracking, simply provide your flight, train, or ferry number when making your booking.
When should I book my transfer?
Booking in advance guarantees better vehicle availability and lets you secure your price before you travel. During busy travel periods, holidays, and peak tourist seasons, it’s recommended to reserve your transfer several days ahead.
How do I meet my driver?
Your pickup instructions are sent before your journey and vary depending on the airport, cruise port, train station, or other pickup location. At airports, your driver will usually wait in the Arrivals Hall with the meeting details provided during booking. For hotels and other pickup points, the exact location is confirmed in your booking confirmation.
Are private transfers only available to and from airports?
No. Private transfers are available between airports, hotels, cruise ports, train stations, city centres, conference venues, and many other destinations. They can also be booked for long-distance journeys, whether you’re travelling for business or leisure. EasyTransfer24 operates in more than 90 countries worldwide.
Are private transfers suitable for families and groups?
Yes. Private transfers allow you to choose the vehicle best suited to the number of passengers and the amount of luggage. Saloon cars, minivans and larger vehicles are available, depending on the number of passengers. With Easytransfer24, child seats are always included in the price, as is space for sports equipment or bulky luggage.
Can I cancel my booking for free?
Yes. You can cancel your booking free of charge up to 24 hours before your scheduled pickup time, in accordance with the cancellation policy shown during the booking process.
How do I choose a reliable airport transfer service?
Look for a company that offers transparent pricing, free cancellation, flight tracking, responsive customer support, verified reviews, and clear pickup instructions. A reliable transfer provider confirms all travel details before your journey and makes it easy to contact customer service whenever you need assistance. EasyTransfer24 is reviewed on trusted platforms including Google, Tripadvisor and Trustpilot.
